SkinMeds Trading Policy

Our Philosophy and our Mission

SkinMed have a client-driven philosophy in delivering excellence to their clinics.

We don't just sell ‘medical grade products’, a ‘professional line’, or a ‘clinical line’, as these are all merely marketing terms for cosmetically licensed ranges. Instead, our formulas are medically licensed, medically approved, and prescriptible because of our huge investment in clinical trials conducted in medical research facilities and top teaching hospitals across Europe, with trials published and conducted by top dermatology Professors in Italy, France, The Netherlands, Greece, Germany, and the UK.

This is evident, as our products are indicated and licensed, meaning we can say they treat medical conditions such as Type 1 vascular rosacea or comedogenic and inflammatory acne and now also resistant acne, whereas others can only say they treat sensitive skin prone to reddening, or oily skin prone to spots.

Please ask other brands what they are licensed for and challenge their marketing hype. When clinics say they have been approached by another skincare company, we make the point that our formulae are medically approved not cosmetics and we do not describe ourselves as a skincare company We have invested in the research and continue to innovate and develop the ranges we sell. Our prices however are often cheaper than cosmetic ranges as we maximise discount and many clinics sell our products at above the RRP. We pride ourselves in bringing ‘Dermatology to Aesthetics.

How do we invest our ‘profit from clinic sales’?

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SkinMed gross profit is much less than our clinics make; varying from a tenth to four tenths of the gross profit that clinics make per SkinMed supplied product. Please see the section on discount policy further on We decided our commercial model is to give the maximum discount we can encourage adoption and volume usage but that then has an impact on additional discount allocation options.

This allows clinics margin to promote the products to their catchment area. After paying all the running costs of a company and employing staff, financing a warehouse, and offering free shipping to any clinic, we still look at how some of the remaining profit can be reinvested wisely on behalf of clinics to drive increased sales, while still generating company profit.

Our philosophy is not about publicising SkinMed but to invest in targeting increased client footfall by promoting our protocols availability at stocking trained and accredited clinics. We are keen to ensure that all client facing staff whether they be front of house or practitioners are experts in our protocols and able to tailor them in bespoke way to their client’s needs.

Our Philosophy and our Mission

SkinMed have a client-driven philosophy in delivering excellence to their clinics.

We don't just sell ‘medical grade products’, a ‘professional line’, or a ‘clinical line’, as these are all merely marketing terms for cosmetically licensed ranges. Instead, our formulas are medically licensed, medically approved, and prescriptible because of our huge investment in clinical trials conducted in medical research facilities and top teaching hospitals across Europe, with trials published and conducted by top dermatology Professors in Italy, France, The Netherlands, Greece, Germany, and the UK.

This is evident, as our products are indicated and licensed, meaning we can say they treat medical conditions such as Type 1 vascular rosacea or comedogenic and inflammatory acne and now also resistant acne, whereas others can only say they treat sensitive skin prone to reddening, or oily skin prone to spots.

Please ask other brands what they are licensed for and challenge their marketing hype. When clinics say they have been approached by another skincare company, we make the point that our formulae are medically approved not cosmetics and we do not describe ourselves as a skincare company We have invested in the research and continue to innovate and develop the ranges we sell. Our prices however are often cheaper than cosmetic ranges as we maximise discount and many clinics sell our products at above the RRP. We pride ourselves in bringing ‘Dermatology to Aesthetics.

How do we invest our ‘profit from clinic sales’?

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SkinMed gross profit is much less than our clinics make; varying from a tenth to four tenths of the gross profit that clinics make per SkinMed supplied product. Please see the section on discount policy further on We decided our commercial model is to give the maximum discount we can encourage adoption and volume usage but that then has an impact on additional discount allocation options.

This allows clinics margin to promote the products to their catchment area. After paying all the running costs of a company and employing staff, financing a warehouse, and offering free shipping to any clinic, we still look at how some of the remaining profit can be reinvested wisely on behalf of clinics to drive increased sales, while still generating company profit.

Our philosophy is not about publicising SkinMed but to invest in targeting increased client footfall by promoting our protocols availability at stocking trained and accredited clinics. We are keen to ensure that all client facing staff whether they be front of house or practitioners are experts in our protocols and able to tailor them in bespoke way to their client’s needs.

The level of promotion invested is based on purchasing volume, adoption level of protocols and clinic status e.g., Ambassador status. We have fine-tuned our activity and have found that focusing on direct to client paid for social media advertising on Facebook, Instagram etc. to women between 30 and 60 who are A, B, or C1 (sometimes C2 also) social demographic octiles which is around 35% of the UK population (range from 20% to 50%). We aim to focus on those in these group who have disposable income, such as they are single, or married with grown up children etc. and find these give the best ROI to marketing. We strive to be very targeted and extremely focused on promoting SkinMed protocols, particularly to women who fit the description above who have maturity onset acne or rosacea which account for an extremely healthy niche population of seven million women in the UK.

SkinMed have found the best response is to target women over thirty and below 60 in the top three or four socio economic octiles who are single or have grown up kids who have flown the nest (appropriate family Life Cycle) who are most likely to have disposable income for clinic treatments and who are not affected too much by national economic downturns.

Here you can see the Octiles and the percentage of the population nationally who are in each group. This table is not gender or age specific, however.

In some cases clinics who have been largely unsuccessful with their own marketing, actually ask us to retain some of the discount we offer and to add this to what we proposed to spend on marketing their clinic and our protocols or their ARAUK acne and rosacea accredited status to such as the above, as this (A) works and (B) is always more effective than paying for expensive advertorials in trade press, or in glossy free to end users magazines such as ‘Hertfordshire Today’ (made up title) whereby they get a mention, but little response.

New Client footfall

We also generate footfall by targeting online our consumer products client database, as well as from promotion such as above and focusing on our medical aesthetic offering, that these products are not available in beauty salons but only in medically lead clinics. We also help in other ways to maximise not just footfall but the right footfall by showing clinics how to segment their existing client base to discover a profile, lifestyle, shops they use, gyms, schools, restaurants of their ideal target client. (This we call Client Avatar). From this we work with clinics to develop reciprocal marketing. I have added more on these initiatives and others as an appendix to this document.

Clinical Support and Excellence

We finance doctors, including none other than Professor Tony Chu, to review difficult patients and acts as a free diagnostic resource, providing over 45 years of experience, knowledge and academic prowess as a lecturer, Professor and President of the Acne and Rosacea Association UK. Professor Chu is insured as a medical second opinion, which is financed by SkinMed out of clinic sales. The value of this service to clinics is huge and unquantifiable and is freely available to all clinics offering our complete protocols.

SkinMed is Not a Charity but...

SkinMed are proud sponsors of the Acne and Rosacea Association UK, financing online training for clinics so that clinicians can become experts in treating acne and rosacea, as well as all associated complications such as thread veins and scars. We have also set up and subsidised Prof Chu’s highly sought scarring masterclasses, attended by delegates and our financing a full day photo shoot to bring this to clinics online.

This enables practitioners to increase their ability to successfully treat a wider section of their public and to treat them more successfully, increasing both footfall and the level of successful outcomes. This adds huge value to clinics and vastly increased aesthetic businesses as we focus our marketing support on the seven million women over thirty with either maturity onset acne or rosacea. A pilot study proved that once in the clinic, many of these new patients solve their presenting skin condition and often go on to become long-term aesthetic clients.

Training to Deliver Profit and Successful Outcomes

We have made a huge investment into clinical online training, seeking, and achieving CPD accreditation to provide valued education and upskilling practices. We have invested in submitting and ensuring our training is accredited at level 6 and 7 by academic institutions. We are part of the optional modules of a university MSC. We are currently part way through building and delivering our new SkinMed Academy Training Platform.

Training is available at reduced price, or even free, based on purchasing, providing a further saving. There are levels of entry to training but this also represents both a saving and an investment in excellence .

There’s More - SkinMed Service and Delivery

SkinMed own and run our own warehouse, ensuring we can give you maximum service, as well as ensuring that collateral and marketing support items are shipped with your protocols. We also offer free delivery on monthly orders over £250 ex vat, which is a further great saving to clinics’ bottom line; additional orders in the same month have an at cost only (non-profit) delivery fee, circa £10 ex VAT.

Clinical Support and Excellence

We finance doctors, including none other than Professor Tony Chu, to review difficult patients and acts as a free diagnostic resource, providing over 45 years of experience, knowledge and academic prowess as a lecturer, Professor and President of the Acne and Rosacea Association UK. Professor Chu is insured as a medical second opinion, which is financed by SkinMed out of clinic sales. The value of this service to clinics is huge and unquantifiable and is freely available to all clinics offering our complete protocols.

Bonus Products for Performance

SkinMed are proud sponsors of the Acne and Rosacea Association UK, financing online training for clinics so that clinicians can become experts in treating acne and rosacea, as well as all associated complications such as thread veins and scars. We have also set up and subsidised Prof Chu’s highly sought scarring masterclasses, attended by delegates and our financing a full day photo shoot to bring this to clinics online.

This enables practitioners to increase their ability to successfully treat a wider section of their public and to treat them more successfully, increasing both footfall and the level of successful outcomes. This adds huge value to clinics and vastly increased aesthetic businesses as we focus our marketing support on the seven million women over thirty with either maturity onset acne or rosacea. A pilot study proved that once in the clinic, many of these new patients solve their presenting skin condition and often go on to become long-term aesthetic clients.

Discount is not what we stand for but...

We provide excellent discounts as standard to SkinMed stocking clinics but, more importantly, we support them with hand holding, patient assessment and diagnosis, as well as marketing by promoting your clinic to your local catchment area, all of which is available for free at SkinMeds cost.

We aim to add value to our service by promoting your business, bringing you more customers, instead of just merely selling you products. We bring you marketing skills to enhance your client attractiveness and profit.

However, if it is all about discount...

We offer huge introductory savings on opening account orders, such as Ultimate Plus packages where you get the standard superb product discount listed below and up to 50% by value free in products to facilitate product launch. On these introductory deals we make a loss and consider this an investment for the future. When it comes to peels and products, we have always had the policy that we offer maximum discount from one pack of products, with no minimum order. We do not allow volume to restrict usage, and offer swap out products under certain situations, so your money is not tied up in stock (Terms and Conditions apply, ask our clinical team for more details).

Our standard terms are a minimum of 80% discount on our peels when sold on by clinics at our RRP. If the clinic sells the individual peel treatments for greater than our RRP, which is common, this can deliver over 90% discount. E.g., an Enerpeel SA peel treatment, sold at RRP of £100 ex VAT, is purchased from us at an incredible 80% discount. Often EnerPeel SA treatments are sold for up to £150, which equates to 87% discount or a 75% Profit on Return. For example, a £100 box of Enerpeel SA generates a gross profit to clinics of between £400 to £650 in gross profit.

The Tebiskin range, attracts a 50% discount when sold at the RRP, and again, based on our highly competitive RRP recommendations, the Tebiskin products often achieve a greater margin, 70% discount can be achieved.

The average discount on complete Protocols, which combine both peels and products, is over 70% ROI - we have a spreadsheet calculator that describes Gross and Net profit by protocol - this discount is available to all clinics.

To put it in perspective when we buy a unit of cream at £10, we sell that at £18 to £20 to the clinic, who then sell the product at between £40 and £80. In this case gross profit for SkinMed is £10, the clinics gross profit is £30 to £60.

Our industry-leading Derma FNS Pens are currently available free of charge when a clinic simply buys three boxes of thirty needles beyond normal purchasing levels this refers to additional pens and should not reduce existing purchasing levels of a Derma FNS already in use with the clinic). The needles, which are a necessary consumable that would be bought anyway by any clinic using our dermal needling pen, cost only £10 per needle head (while other companies charge up to £40 per needle head for no clinical or quality advantage) and in return for three boxes, you get a brand-new free Derma FNS Pen, normally worth £800 ex VAT. These needle heads all cost a remarkably comparable price to produce, so again we have set our price to deliver maximum profit for the clinic.

These are our standard discounts; sometimes we do specials like the pen deal above, or introductory offers on new products and we will always do our best to keep you aware whenever you could make a saving With all the above, we massively retain much less per peel, product, and pen in profit than stocking clinics do.

There is more we do, and these are listed in the Appendices that follow

SkinMed Clinical Marketing

New Product Introductions Geographical and promotional exclusivities can be granted.

Assessment Reports

Potential clients contacting us will be referred to you, but you will be emailed a pre-assessment form detailing their skin type, issues, aspirations, and our observations, including product preparation recommendations, i.e., we pre-sell the client for you but will not recommend clinical treatments.

Clinic Incentive Schemes

Personalised for each therapist or for the whole clinic, oﬀering incentive payments, monthly, quarterly, or spot quiz prizes, including sponsorship of Christmas parties and annual awards. Become a Bronze, Silver or Gold SkinMed Trainer: Earn bigger rewards and sell more products.

Support SkinMed Clinical Management Suite

SkinMed strive to get you more clients through your door and we never leave you with dead stock.

Advertising Support- availability based on staff available time

• Design, copywriting, or media recommendation services can be provided to help when advertising in your local press or for local promotional events. • Help with Digital Strategy. • Posters, newsletters, brochures and leaﬂets. • Help with digital strategy. • Create an E-Brochure. • Provide a marketing USB with website text, products images and logos, patient consent forms, before and after images, price lists, training videos, remodelling training slides plus more. • Edit, re-size images, before and afters and write promotional copy for your website. • Create a promotional video demonstrating how you treat a range of skin situations with EnerPeel, Tebiskin protocols and with the Derma FNS. This will be personalised to your clinic with your logo, colour theme and contact details on and can be incorporated on your website, social media pages and for your TV/iPad in your waiting room.

Clinic Product Collateral Support

• Promotional ﬂyers, stands, window displays through to complete shop display panels.

Client Referral

• New clients from our database and our consumer customer contact.

Reciprocal Business Activity

• Business to business marketing with like individuals.

Discounted Treatment Preparation Products

• For open days/evenings where we can support skin assessment and sign clients up to SkinMed protocol-backed clinical treatments.

Website Consultancy and Optimisation – availability based on current staff availability.

• Design services, product copy, search engine optimised with links to key sections of our clinical website.

E-marketing Service

• We oﬀer bespoke mailings designed like your newsletters or website to our customer database.

Access to SkinMed Clinical Portal Provided

• View extensive information on the complete range of Clinical Protocols. Find out about and embark upon extensive SkinMed training schemes. Read Medical Information on the SkinMeds product range and more.

Training

• Training costs £250 ex VAT - this can be redeemed against your opening order when training is completed. • Have access to regional and local training at little or no cost • Free product and protocol training, with detailed information on how to incorporate our protocols into your clinic’s treatment regimen.

SkinMed Terms and Conditions of Sale

Interpretation

In these Conditions:

“Company” means SkinMed Limited whose registered office is at Whitestacks, Havikil Lane, Scotton, Harrogate, North Yorkshire, HG5 9HN.

“Conditions” means the standard Terms and Conditions of Sale set out in this document and includes any special terms and conditions agreed in writing between the Company and the Customer.

“Customer” means the person who accepts a quotation of the Company for the sale of the Goods or the Company accepts his order for the Goods.

“Goods” means the health and beauty products as set out on the Company’s Purchase Order Form.

These conditions override any earlier terms and conditions appearing in the Company’s catalogue or elsewhere or referred to by the Customer whether in the order or any negotiations.

These Conditions shall govern the Contract between the Company and the Customer to the exclusion of any other Terms and Conditions.

No variations to these Conditions shall be binding unless agreed in writing between the Company and the Customer.

Any advice or recommendation given by the Company or its employers or agents to the Customer or its employers or agents to the storage, application or use of the Goods which is not confirmed in writing by the Customer is followed or acted upon entirely at the Customer’s own risk and accordingly the Company shall not be liable for any such advice or recommendation which is not so confirmed.

Prices

The price payable for the Goods supplied by the Company shall be the price specified on the Company’s Order Form. The prices shall be reviewed on an annual basis.

Unless otherwise agreed in writing between the Company and the Customer, all prices given by the Company are on an ex-works basis, and where the Company agrees to deliver the Goods otherwise than at the Customer’s premises the Customer shall be liable to pay the Company’s charges for transport, packaging and insurance.

The price is exclusive of any applicable Value Added Tax, which the Customer shall be additionally liable to pay to the Company. Unless agreed in writing by SkinMed, the Recommended Retail Prices listed should be the price customers buy at. Multiple purchase discounts can be used on written approval with SkinMed Ltd.

Training Costs

Total costs for training are £500 excluding VAT per session, which will be invoiced to you prior to the training and must be paid for in full 2 weeks before training at the latest before training can commence. Should an order with the minimum value of £1,500 excluding VAT be placed within 30 days following training, then £250 excluding VAT will be deducted from that order.

Training cancellation policy. If training is cancelled within a week of the planned date, or the clinic or attendee fails to arrive on the day there will be a cancellation fee of £250 plus VAT non-refundable applicable. Existing clinic accounts training cancellation policy. If training is cancelled within a week of the planned date, or the clinic or attendee fails to arrive on the day there will be a cancellation fee of £250 plus VAT non-refundable applicable.

Orders

Any special requirements of the Customer must be clearly indicated.

• The Customer shall be responsible to the Company for ensuring the accuracy of the terms of any order submitted by the Customer and for giving the Company any necessary information relating to the Goods within a sufficient time to enable the Company to perform the Contract in accordance with its terms.
• Initial order value should be in excess of £500 and be paid for prior to delivery. Any subsequent orders should also be paid prior to delivery.
• To maintain referral status average order value per month should rise to in excess of £500 after 3 months of initial purchase. Higher value monthly orders may attract further beneficial terms and should be discussed when preparing an order.

Payment Terms

By placing an order with SkinMed you are declaring your acceptance of our Terms and Conditions.

• Initial orders should be paid proforma and any orders placed within one calendar month of the opening order should also be paid proforma or until a satisfactory credit check has been carried out.
• Following a successful credit check, customers will be offered an early settlement discount of 2%, which should allow credit card payments or bank transfer with the order. This negates any interest charged by the credit card company after 30 days and therefore is equivalent of 60 days credit. Only in special circumstances will a credit approved customer be granted 30 days credit. These customers will not receive the 2% early settlement discount. Payment in full must be made within thirty days of the Company’s invoice.
• The Company shall be entitled to revoke without notice any credit facilities, which it may have previously allowed a Customer without having to give any reason.
• If the Customer fails to make any payment on the due date the Company reserves the right to charge interest on the amount outstanding.

Late payments by businesses

• Late payment by businesses will be charged interest at the EU recommended level from European directive 2000/35/EC at 8% over base level.
• We will also add a late payment administration fee of £25 per month.
• If on 30 days, future orders may be withheld until account is cleared.
• By placing an order with SkinMed you are declaring your acceptance of our Terms and Conditions as defined in this document.

Deliveries, Risk and Title

• Any dates quoted for the delivery of the Goods are approximate only and the Company shall not be liable for any delay in the delivery of the Goods howsoever caused.
• The Customer shall be responsible for all quantities of Goods delivered against any delivery note or other document produced at the time of delivery by the Company’s supplier or agent. Any shortages must be reported to the Company in writing within 48 hours, failing which the Customer shall be deemed to have received and accepted all Goods.
• Risk of damage to or loss of the Goods shall pass to the Customer, where collection is from the Company’s premises, at the time the Company notifies the Customer that the Goods are available for collection.
• Risk of damage to or loss of the Goods shall pass to the Customer, where delivery is made other than at the Company’s premises, at the time of delivery or, if the Customer wrongfully fails to take delivery, at the time when the Company has tendered delivery of the Goods.
• Notwithstanding delivery and the passing of risk, ownership of the Goods shall not pass to the Customer until the Company has received payment in full in cash or cleared funds for the Goods.
• Where the Customer seeks to cancel the contract after the order has been accepted but before the Goods have been dispatched or work commenced, the Company may accept such cancellation.
• The Company shall not be obliged to accept any cancellation after the order has been accepted and work commenced, and may complete the contract and recover the full cost thereof from the Customer.
• All products used for medical and/or aesthetic procedures are supplied on the basis that, once they leave SkinMed’s premises, they cannot be returned due to potential storage and contamination concerns that would prevent restocking and resale. Any exception to this policy is solely at SkinMed’s discretion.
• In certain circumstances, SkinMed may offer a product swap arrangement where slow-moving products can be exchanged for alternative products. However, where products are not selling due to training or knowledge issues, SkinMed will instead provide appropriate training and support. No swap arrangement will be offered where a competitor product is being used. All such decisions remain solely at SkinMed’s discretion.
• All products supplied to clinics for perioperative use may be advertised online but must not be sold online under any circumstances. Products may only be sold directly to a customer following a face-to-face consultation and skin assessment.
• Products must not be sold or transferred to other practitioners or clinics without prior written approval from SkinMed and confirmation that the receiving clinic has been appropriately trained and accredited in the use of the relevant medical and aesthetic products, procedures, and protocols.

Warranties and Liabilities

• The Company shall not be liable for any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions, misuse, alteration, or repair of the Goods without the Company’s prior approval.
• The Company shall have no liability under any warranty where the total price of the Goods has not been paid by the due date for payment.
• Subject to these Conditions and except where the Goods are sold to a consumer within the meaning of the Unfair Contract Terms Act 1977, all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
• Any claim relating to defects in the quality, condition, or specification of the Goods must be notified to the Company within seven days of delivery. If delivery is accepted and no notification is provided within this period, the Customer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure.
• Where a valid claim is made in accordance with these Conditions, the Company may replace the Goods within a reasonable period free of charge or, at its sole discretion, refund the purchase price. The Company shall have no further liability beyond such remedy.
• The Company reserves the right to apply a handling charge of up to 15% on returned Goods at its sole discretion.
• Except in cases of death or personal injury caused by the Company’s negligence, the Company shall not be liable for any indirect, consequential, or incidental loss, damage, costs, expenses, or compensation arising from the supply or use of the Goods.

Intellectual Property Rights

• Copyright and all other intellectual or industrial property rights relating to the Goods, brochures, catalogues, manuals, or any associated materials shall remain vested in the Company or, where applicable, the manufacturer of the Goods.
• Any display materials supplied without charge, whether by a sales representative, included with an order, or delivered separately, shall remain the property of the Company at all times.

Insolvency of Customer

• The Company may terminate this Agreement immediately by written notice if the Customer commits any material breach of this Agreement.
• The Company may terminate this Agreement immediately if the Customer fails to make payment in accordance with Clause 4.
• Where the Customer is a company, termination may occur if the Customer enters into any arrangement with creditors, goes into liquidation, or has a receiver or administrator appointed over its assets or property.
• Where the Customer is an individual, termination may occur if the Customer becomes bankrupt.
• Upon termination, the Company shall remain entitled to full payment for all Goods supplied under the Contract.
• The Customer shall have no right to claim compensation for any loss or damage resulting from such termination.
• The Customer shall return all materials and documentation supplied by the Company upon request.

Export Terms

• In these Conditions, "Incoterms" refers to the International Chamber of Commerce rules for the interpretation of trade terms in force at the date the Contract is made.
• Unless otherwise required by the Contract, any term defined by Incoterms shall have the same meaning in these Conditions. In the event of any conflict, these Conditions shall prevail.
• Where Goods are supplied for export from the United Kingdom, the provisions of this section shall apply unless otherwise agreed in writing between the Company and the Customer.
• The Customer is responsible for complying with all import laws, regulations, and requirements in the destination country, including payment of any applicable duties, taxes, or charges.
• Unless otherwise agreed in writing, delivery shall take place from the relevant air or sea port of shipment and the Company shall not be required to provide notice under Section 32(3) of the Sale of Goods Act 1979.
• The Customer shall not offer the Goods for resale in the United Kingdom or any country specified by the Company and shall not sell the Goods to any party where the Customer knows or reasonably believes that further resale in such countries is intended.

Force Majeure

• If the performance of the Contract is cancelled, delayed, interrupted, or otherwise restricted due to any event or circumstance beyond the reasonable control of the Company, the Company may postpone delivery or cancel the order without liability.

Notices

• Any notice required under these Conditions shall be made in writing and addressed to the registered office, principal place of business, or other notified address of the receiving party.

Construction

• These Conditions shall be governed by and construed in accordance with the laws of England and Wales.

SkinMed Terms and Conditions of Sale

IMAGE PLACEHOLDER – ordering / delivery / account terms image

Interpretation

In these Conditions:

“Company” means SkinMed Limited whose registered office is at Whitestacks, Havikil Lane, Scotton, Harrogate, North Yorkshire, HG5 9HN.

“Conditions” means the standard Terms and Conditions of Sale set out in this document and includes any special terms and conditions agreed in writing between the Company and the Customer.

“Customer” means the person who accepts a quotation of the Company for the sale of the Goods or the Company accepts his order for the Goods.

“Goods” means the health and beauty products as set out on the Company’s Purchase Order Form.

These conditions override any earlier terms and conditions appearing in the Company’s catalogue or elsewhere or referred to by the Customer whether in the order or any negotiations.

These Conditions shall govern the Contract between the Company and the Customer to the exclusion of any other Terms and Conditions.

No variations to these Conditions shall be binding unless agreed in writing between the Company and the Customer.

Any advice or recommendation given by the Company or its employers or agents to the Customer or its employers or agents to the storage, application or use of the Goods which is not confirmed in writing by the Customer is followed or acted upon entirely at the Customer’s own risk and accordingly the Company shall not be liable for any such advice or recommendation which is not so confirmed.

Prices

The price payable for the Goods supplied by the Company shall be the price specified on the Company’s Order Form. The prices shall be reviewed on an annual basis.

Unless otherwise agreed in writing between the Company and the Customer, all prices given by the Company are on an ex-works basis, and where the Company agrees to deliver the Goods otherwise than at the Customer’s premises the Customer shall be liable to pay the Company’s charges for transport, packaging and insurance.

The price is exclusive of any applicable Value Added Tax, which the Customer shall be additionally liable to pay to the Company.

Unless agreed in writing by SkinMed, the Recommended Retail Prices listed should be the price customers buy at. Multiple purchase discounts can be used on written approval with SkinMed Ltd.

Training Costs

Total costs for training are £500 excluding VAT per session, which will be invoiced to you prior to the training and must be paid for in full 2 weeks before training at the latest before training can commence.

Should an order with the minimum value of £1,500 excluding VAT be placed within 30 days following training, then £250 excluding VAT will be deducted from that order.

Training cancellation policy. If training is cancelled within a week of the planned date, or the clinic or attendee fails to arrive on the day there will be a cancellation fee of £250 plus VAT non-refundable applicable.

Existing clinic accounts training cancellation policy. If training is cancelled within a week of the planned date, or the clinic or attendee fails to arrive on the day there will be a cancellation fee of £250 plus VAT non-refundable applicable.

Orders

Any special requirements of the Customer must be clearly indicated.

The Customer shall be responsible to the Company for ensuring the accuracy of the terms of any order submitted by the Customer and for giving the Company any necessary information relating to the Goods within a sufficient time to enable the Company to perform the Contract in accordance with its terms.
Initial order value should be in excess of £500 and be paid for prior to delivery. Any subsequent orders should also be paid prior to delivery.
To maintain referral status average order value per month should rise to in excess of £500 after 3 months of initial purchase. Higher value monthly orders may attract further beneficial terms and should be discussed when preparing an order.

Payment Terms

By placing an order with SkinMed you are declaring your acceptance of our Terms and Conditions.

Initial orders should be paid proforma and any orders placed within one calendar month of the opening order should also be paid proforma or until a satisfactory credit check has been carried out.
Following a successful credit check, customers will be offered an early settlement discount of 2%, which should allow credit card payments or bank transfer with the order. This negates any interest charged by the credit card company after 30 days and therefore is equivalent of 60 days credit. Only in special circumstances will a credit approved customer be granted 30 days credit. These customers will not receive the 2% early settlement discount. Payment in full must be made within thirty days of the Company’s invoice.
The Company shall be entitled to revoke without notice any credit facilities, which it may have previously allowed a Customer without having to give any reason.
If the Customer fails to make any payment on the due date the Company reserves the right to charge interest on the amount outstanding.

Late payments by businesses

Late payment by businesses will be charged interest at the EU recommended level from European directive 2000/35/EC at 8% over base level.
We will also add a late payment administration fee of £25 per month.
If on 30 days, future orders may be withheld until account is cleared.
By placing an order with SkinMed you are declaring your acceptance of our Terms and Conditions as defined in this document.

Deliveries, Risk and Title

Any dates quoted for the delivery of the Goods are approximate only and the Company shall not be liable for any delay in the delivery of the Goods howsoever caused.
The Customer shall be responsible for all quantities of Goods delivered against any delivery note or other document, which may be produced at the time of delivery by the Company’s supplier or its agent. Any shortages must be reported to the Company in writing within 48 hours failing which the Customer shall be deemed to have received and accepted all the Goods.
Risk of damage to or loss of the Goods shall pass to the Customer in the case of the Goods to be delivered at the Company’s premises, at the time when the Company notifies the Customer that the Goods are available for collection.
Risk of damage to or loss of the Goods shall pass to the Customer in the case of the Goods to be delivered otherwise than at the Company’s premises, at the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods.
Notwithstanding delivery and the passing of the Goods, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the Goods.
In case the Customer seeks to cancel the contract after the order has been accepted but before the Goods have been dispatched or work commenced, then the Company accepts such cancellation.
The Company shall not be obliged to accept any cancellation after the order has been accepted and work commenced, but may complete the contract so far as it is in the Company’s power to do and recover the full cost thereof from the purchaser.
All products which are used for medical and/or aesthetic procedures are shipped based on the fact that once they leave SkinMed’s premises then we are unable to accept them back due to possible storage and contamination issues which would prevent us from restocking and reselling them. Therefore, it is at SkinMed’s discretion as to whether there is any deviation from these terms.
Occasionally under certain conditions we offer a product swap deal where products not selling can be exchanged for those that are. However, if products are not selling due to training and knowledge issues, then SkinMed will address this and arrange training. If products are not selling because a competitor product is being used then no swap deal will be offered. This is solely at SkinMed’s discretion.
All products sold to clinics for perioperative use within clinics can be advertised online but must not be sold online under any circumstance. Direct sale to a customer must only be following a face to face consultation and skin assessment.
Products cannot be sold on to other practitioners or other clinics without SkinMed’s written agreement and confirmation by SkinMed that the clinic is trained and accredited in the use of these medical and aesthetic products, procedures and protocols.

Warranties and Liabilities

The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions, misuse or alteration or repair of the Goods without the Company’s approval.
The Company shall be under no liability under the above warranty if the total price of the Goods has not been paid by the due date for payment.
Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977, warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Any claim by the Customer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall be notified to the Company within seven days from the date of delivery. If delivery is not refused and the Customer does not notify the Company the Customer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure.
Where any valid claim in respect of any of the Goods based on a defect and the quality or condition of the Goods is notified to the Company in accordance with these Conditions, the Company shall be entitled to replace the Goods within a reasonable time free of charge or, at the Company’s sole discretion, refund to the Customer the price of the Goods but the Company shall have no further liability to the Customer. At its discretion, the Company reserves the right to impose a 15% handling charge on returned Goods.
Except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Customer by reason of any representation or any implied warranty, condition or other term, or under the express terms of the Contract, for any consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the supply of the Goods or their use by the Customer.

Intellectual Property Rights

Copyright and all other intellectual or industrial property rights in the Goods or any brochure or catalogue or manual in which the Goods are depicted or described are vested in the Company or, as the case may be, the manufacturer of the Goods.
All display material that is supplied without charge either by a sales representative or delivered with the purchase order or separately, shall remain the property of the Company at all times.

Insolvency of Customer

The Company may terminate this Agreement immediately on giving written notice to the Customer if:

The Customer commits any material breach of any clause of this Agreement.
The Customer fails to pay the charges in accordance with Clause 4.
The Customer being a Company shall make an arrangement with or assignment in favour of its creditors or it shall go into liquidation or have a receiver or administrator appointed over its property or assets.
The Customer being an individual becomes bankrupt.
The Company shall be entitled to full payment for all Goods supplied under the Contract.
The Customer shall have no right to claim for any loss or damage occasioned by such termination.
The Customer shall return all materials including any documentation which may have been supplied to the Customer by the Company.

Export terms

In these Conditions “Incoterms” means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the Contract otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
Where the Goods are supplied for export from the United Kingdom, the provisions of this clause 4 shall, subject to any special terms agreed in writing between the Company and the Customer, apply notwithstanding any other provisions of these Conditions.
The Customer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for the payment of any duties thereon.
Unless otherwise agreed in writing between the Customer and the Company, the Goods shall be delivered from the air or sea port of shipment and the Company shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.
The Customer undertakes not to offer the Goods for resale in the UK or any other country notified by the Company to the Customer at or before the time the Customer’s order is placed, or to sell the Goods to any person if the Customer knows or has reason to believe that that person intends to resell the Goods in any such country.

Force Majeure

In the event of the Company’s Contract with the Customer being cancelled, delayed, interrupted or otherwise restricted by force majeure, being any act or circumstance beyond the control of the Company then the Company shall be at liberty to defer the date of delivery or cancel the order.

Notices

Any notice required to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such address as may have been notified.

Construction

The Conditions shall be subject to and be construed in accordance with the laws of England and Wales.